Terms and Conditions of Accommodation

Terms and Conditions for Accommodation Contracts

Article 1: Scope of Application

2. Notwithstanding the provisions of the preceding paragraph, if the Hotel agrees to a special provision that does not conflict with laws and regulations or established customs, such special provision shall take precedence.

Article 2: Application for Accommodation Contract

1. Any person wishing to apply for an accommodation contract with this hotel must provide the following information to this hotel.
(1) Name of guest
(2) Guest’s contact information
(3) Dates of stay and estimated time of arrival
(4) Accommodation charges (Generally based on the basic accommodation rates in Appendix 1.)
(5) Other information deemed necessary by this hotel
2. A person who has applied for an accommodation contract shall, upon request by the Hotel to submit a guest register containing the guest’s name, address, contact information, etc., submit it immediately, even after the accommodation contract has been concluded.
3. If a guest requests to extend their stay beyond the dates specified in Paragraph 1, Item 3 during their stay, the Hotel shall treat this request as a new application for an accommodation contract at the time the request is made.
4. Guests requiring special accommodations must notify the hotel at the time of making the reservation. In such cases, the hotel will accommodate these requests to the extent possible.
5. Any costs incurred by the hotel for special measures taken for the guest based on the notification in the preceding paragraph shall be borne by the guest.

Article 3: Conclusion of the Accommodation Contract, etc.

1. The accommodation contract shall be deemed to have been concluded when the Hotel accepts the application referred to in the preceding article.
2. If the Hotel displays an incorrect accommodation rate on its website or provides an incorrect rate over the phone, and an application for an accommodation contract is made based on that rate and accepted by the Hotel, the Hotel may cancel the accommodation contract if the rate is significantly lower than the rates for dates immediately before or after the applicable dates, provided that the rate is not accompanied by a statement or notice indicating the reason for the low price, such as "limited,"“Special,” “Promotion,” or similar indication of the reason for the low rate, the acceptance shall be deemed to have been made due to a mistake under the Civil Code, and the Hotel may cancel the accommodation contract.
3. The hotel may call the contact number provided by the guest on any day prior to the scheduled check-in date to confirm the reservation.
4. When an accommodation contract is established pursuant to the provisions of Paragraph 1, the guest may be required to pay a deposit determined by the hotel, limited to the basic accommodation fee for the duration of the stay (or 3 days if the stay exceeds 3 days), by the date specified by the hotel.
5. The reservation deposit shall first be applied toward the final accommodation charges payable by the guest. If a situation arises in which the provisions of Articles 6 and 18 apply, the deposit shall be applied first toward cancellation fees and then toward compensation. Any remaining balance shall be refunded upon payment of the charges pursuant to Article 12.
6. If the reservation deposit specified in Paragraph 5 is not paid by the date designated by the Hotel pursuant to the provisions of that paragraph, the accommodation contract shall become void. However, this shall apply only if the Hotel has notified the guest of the payment deadline for the reservation deposit.
7. The Hotel shall request payment of the accommodation charges upon the guest’s checkout; in the case of consecutive stays, the Hotel may request settlement for the portion of the stay already completed at any time.

Article 4: Special Provision Exempting the Payment of a Deposit

1. Notwithstanding the provisions of Paragraph 4 of the preceding Article, the Hotel may agree to a special provision stipulating that the deposit specified in said paragraph is not required after the contract has been concluded.
2. If, upon accepting an application for an accommodation contract, the Hotel does not request payment of the deposit specified in Paragraph 4 of the preceding Article or does not specify a due date for such payment, this shall be treated as the Hotel having agreed to the special provision set forth in the preceding paragraph.

Article 4-2: Request for Cooperation in Infection Prevention Measures at Facilities

1. This facility may request cooperation from guests in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).
2. A guest seeking accommodation may not refuse the request for cooperation set forth in the preceding paragraph unless there is a valid reason. If a guest fails to comply with the request for cooperation set forth in the preceding paragraph without a valid reason and is subsequently determined to be a patient with a specified infectious disease or similar, the guest shall be liable for all damages incurred by this hotel, including costs incurred for infection prevention measures such as disinfection of facilities necessitated by the guest’s use, as well as lost profits resulting from the unavailability of such facilities during that period.

Article 5: Refusal to Enter into an Accommodation Contract

The Hotel may refuse to enter into an accommodation contract in the following cases:
1. When the accommodation request does not comply with these Terms and Conditions.
2. When there are no available rooms due to full occupancy.
3. When the person seeking accommodation is deemed likely to engage in conduct that violates laws and regulations, public order, or public morals in connection with their stay.
4. When it is determined that a prospective guest is likely to disrupt the peaceful order of the facility, such as by repeatedly making complaints or demands without reasonable cause within the facility.
5. When it is determined that a prospective guest falls under any of the following (a) through (c).
(a) A criminal organization as defined in Article 2, Item 2 of the Act on the Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as “criminal organization”), a member of a criminal organization as defined in Article 2, Item 6 of the same Act (hereinafter referred to as “criminal organization member”), an associate member of a criminal organization, a person associated with a criminal organization, or any other antisocial force
(b) When the corporation or other organization is controlled in its business activities by an organized crime group or an organized crime group member
(c) A corporation that has an organized crime group member among its officers
6. When a person seeking accommodation engages in conduct that causes significant inconvenience to other guests.
7. When a person seeking accommodation is a patient with a specified infectious disease, etc., as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act (hereinafter referred to as “a patient with a specified infectious disease, etc.”).
8. When violent demands are made regarding accommodation, or when a burden exceeding reasonable limits is imposed. (Excluding cases where a prospective guest requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Promotion of the Elimination of Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter referred to as the “Act on the Elimination of Discrimination against Persons with Disabilities”).)
9. When a guest repeatedly makes demands against the hotel that are defined in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as being so burdensome that they are likely to significantly impede the provision of accommodation services to other guests.
10. When accommodation cannot be provided due to natural disasters, facility malfunctions, staff shortages, or other unavoidable circumstances.
11. When a person making a reservation conceals their commercial purpose.
12. When the hotel determines that it is compelled to suspend operations, either by law or in practice, due to orders, instructions, or recommendations from government authorities.
13. When the hotel lacks the physical or personnel capacity to implement infection prevention measures required by law or in practice, pursuant to orders, instructions, or recommendations from government authorities, for guests exhibiting fever or coughing.
14. When the circumstances fall under the provisions of Article 7 of the Kochi Prefecture Ordinance for the Enforcement of the Hotel Business Act.

Article 5-2: Explanation of Refusal to Enter into an Accommodation Contract

A person seeking accommodation may request an explanation from the hotel regarding the reasons why the hotel refuses to enter into an accommodation contract pursuant to the preceding article.

Article 6: Pre-determined Amount of Damages

1. Guests who smoke in a non-smoking room (including odors from e-cigarettes or cigarette butts in the trash can) shall pay a penalty of 20,000 yen to cover the costs of deodorizing the room, as well as any additional costs required to restore the room to its original condition.
2. In the case described in the preceding paragraph, if the room becomes unavailable for sale due to deodorization measures, the guest shall pay an additional amount equal to the basic room rate listed in Appendix 1 for the period during which the room was unavailable, in addition to the penalty fee specified in the preceding paragraph.

Article 7: Guest’s Right to Cancel the Contract

2. If a guest cancels all or part of the accommodation contract for reasons attributable to the guest (excluding cases where the hotel has specified a payment deadline for the reservation deposit pursuant to Article 3, Paragraph 2 and requested payment, and the guest cancels the accommodation contract prior to such payment), the hotel shall charge a cancellation fee as set forth in Appendix 2.However, if the Hotel has agreed to a special provision under Article 4, Paragraph 1, this shall apply only if the Hotel has notified the guest of the obligation to pay cancellation fees in the event the guest cancels the accommodation contract.
3. If a guest fails to arrive by 8:00 p.m. on the day of check-in (or, if a scheduled arrival time has been specified in advance, two hours after that time) without providing notice, the Hotel may treat the accommodation contract as having been canceled by the guest. In such cases, the Hotel will charge the cancellation fee listed in Appendix 2.

Article 8: The Hotel’s Right to Terminate the Contract

1. The hotel may cancel the accommodation contract in the following cases. However, this provision does not imply that the hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
(1) When it is determined that a guest is likely to engage in conduct contrary to legal provisions, public order, or public morals in connection with their stay, or when it is determined that such conduct has already occurred.
(2) When a guest falls under Article 5, Paragraph 1, Item 3 of the Hotel Business Act.
(3) When a guest is determined to fall under any of the following subparagraphs (a) through (c).
　　(a) Organized crime groups, members of organized crime groups, quasi-members of organized crime groups, associates of organized crime groups, or other antisocial forces
　　(b) When the guest is a corporation or other organization whose business activities are controlled by an organized crime group or a member of an organized crime group
　　(c) When the guest is a corporation that has a member of an organized crime group among its officers
(4) When a guest engages in conduct that causes significant disturbance to other guests.
(5) When a guest is a patient with a specified infectious disease, etc.
(6) When violent demands are made regarding accommodation, or when a burden exceeding reasonable limits is imposed (excluding cases where a guest requests the removal of social barriers as prescribed in Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities).
(7) When a guest repeatedly makes demands against the hotel that are defined in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as demands that would impose an excessive burden on the hotel and are likely to significantly hinder the provision of accommodation services to other guests.
(8) When accommodation cannot be provided due to reasons attributable to force majeure, such as natural disasters.
(9) When the circumstances fall under the provisions of Article 7 of the Kochi Prefecture Ordinance on the Enforcement of the Hotel Business Act.
(10) When a guest smokes in bed, tampers with fire safety equipment, or otherwise fails to comply with the prohibited acts set forth in the hotel’s rules of use.
(11) When it is discovered after the conclusion of the accommodation contract that any of the circumstances specified in Article 5 apply.
(12) When the person who applied for accommodation fails to respond immediately to a request from the hotel based on Article 2, Paragraph 2.
(13) When the Hotel determines that it is compelled to suspend operations, either by law or in practice, due to orders, instructions, or recommendations from government authorities.
(14) When the Hotel lacks the physical or personnel capacity to implement infection prevention measures required by law or in practice, pursuant to orders, instructions, or recommendations from government authorities, regarding guests exhibiting fever or coughing.
(15) When a guest engages in conduct that violates the accommodation contract and fails to rectify such conduct despite being requested to do so.
2. If the hotel terminates the accommodation contract based on the provisions of the preceding paragraph, the hotel will not charge for accommodation services, etc., that the guest has not yet received. However, if the termination is based on the guest’s conduct during their stay constituting grounds for termination, the guest may be required to pay the charges for accommodation services, etc., not yet received as a penalty fee.

Article 8-2: Explanation of Cancellation of Accommodation Contracts

Guests may request an explanation from the hotel regarding the reasons for the termination of the accommodation contract pursuant to the preceding paragraph.

Article 9: Registration of Accommodation

1. Guests are required to register the following information at the hotel front desk on the day of their stay.
(1) Guest’s name, address, and contact information
(2) For foreign nationals without an address in Japan: nationality and passport number
(3) Other information deemed necessary by the hotel
2. If a guest intends to pay the charges specified in Article 13 using traveler’s checks, accommodation vouchers, credit cards, or other methods that may be used in lieu of currency, the guest may be required to present such items in advance at the time of registration described in the preceding paragraph.

Article 10: Guest Room Usage Hours

2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the use of guest rooms outside the hours specified therein. In such cases, the following additional charges will apply.
(1) 2,000 yen (excluding tax and service charge) to 15,000 yen (excluding tax and service charge) per room per hour of overage. (Rates vary depending on the room type.) However, after 3:00 PM, the basic accommodation rate listed in Appendix 1 shall apply.

Article 11: Strict Compliance with the Terms of Use

Guests are required to comply with the rules established by the hotel and posted on the premises.

Article 12: Business Hours

1. The operating hours for the hotel’s main facilities are as follows. Detailed operating hours for other facilities are provided in the brochures available on-site, on posted notices, and in the guest room service directories.
(1) Front Desk, Cashier, and Other Services:
(a) Front Desk Services: 7:00 AM – 10:00 PM
(2) Dining and Other (Facility) Service Hours:
(a) Breakfast: 7:00 AM – 9:00 AM
(b) Dinner: 5:30 PM – 10:00 PM
(c) Other Dining Services:
2. The hours listed in the preceding paragraph are subject to temporary changes in the event of unavoidable circumstances. In such cases, we will notify you by appropriate means.

Article 13: Payment of Fees

1. The breakdown of the accommodation charges payable by guests and the method of calculation shall be as set forth in Appendix 1.
2. Payment of the accommodation charges and other fees specified in the preceding paragraph shall be made at the front desk upon the guest’s departure or when requested by the hotel, using cash, traveler’s checks, accommodation vouchers, credit cards, or other methods accepted by the hotel.
3. Even if a guest chooses not to stay after the Hotel has provided a guest room and made it available for use, the accommodation fee shall be charged.

Article 14: Liability of the Hotel

1. The hotel shall compensate guests for any damages resulting from the performance of the accommodation contract or related contracts, or from any breach thereof. However, this shall not apply if such damages are not attributable to the hotel.
2. Although the hotel has received a safety certification from the fire department, we have taken out hotel liability insurance to cover any eventualities, such as fire.

Article 15: Procedures When the Reserved Guest Room Cannot Be Provided

2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodations, the Hotel shall pay the guest compensation equivalent to the cancellation fee, which shall be applied toward the amount of damages. However, the Hotel shall not pay such compensation if there are no grounds attributable to the Hotel for the failure to provide the guest room.

Article 16: Handling of Deposited Items, etc.

1. In the event of loss, damage, or other harm to items, cash, or valuables left with the front desk by a guest, the hotel shall compensate for such damage, except in cases of force majeure.However, regarding cash and valuables, if the hotel requested the guest to declare the type and value of such items and the guest failed to do so, the hotel shall compensate for the damage up to a limit of 150,000 yen, except in cases where the hotel acted with intent or gross negligence.
2. The hotel cannot accept cash in amounts exceeding 150,000 yen or items with a market value of 150,000 yen or more for safekeeping.
3. With regard to items, cash, and valuables brought into the hotel by guests that were not deposited at the front desk, if loss, damage, or other harm occurs due to the hotel’s intentional act or negligence, the hotel shall compensate for such damages up to a limit of 150,000 yen for items for which the type and value were not previously declared.
4. Even if the Hotel is liable for damages under Paragraphs 1 and 3, the Hotel shall not be liable for the following items:
(1) Manuscripts, design documents, blueprints, ledgers, and other similar items (including those recorded on storage media that can be directly processed by information devices (computers and their peripheral devices, such as terminals), such as magnetic tapes, magnetic disks, CD-ROMs, and optical disks).

Article 17: Storage of Guests’ Luggage or Personal Belongings

1. If a guest’s luggage arrives at the hotel prior to their stay, the hotel will store it responsibly only if the hotel has given prior approval, and will hand it over to the guest at the front desk upon check-in.
2. If a guest’s luggage or personal belongings are left behind at the hotel after check-out, and the owner is identified, the hotel will contact the owner and seek their instructions.However, if no instructions are received from the owner or if the owner cannot be identified, the hotel shall store the items for seven days, including the day of discovery, and thereafter report them to the nearest police station.
3. The hotel’s liability regarding the storage of a guest’s luggage or personal belongings shall be governed by the provisions of Paragraph 1 of the preceding Article in the case described in Paragraph 1 above, and by the provisions of Paragraph 2 of the same Article in the case described in the preceding paragraph.

Article 18: Responsibility for Parking

When guests use our parking lot, regardless of whether they leave their car keys with us, we are merely providing a space and do not assume responsibility for the management of the vehicle. However, if damage is caused due to our intentional act or negligence in the management of the parking lot, we shall be liable for compensation.

Article 19: Guest Liability

1. If the hotel suffers damage due to the intentional or negligent acts of a guest, the guest shall compensate the hotel for such damage.
2. In order to ensure the smooth provision of accommodation services under the accommodation contract, if a guest becomes aware that the services provided differ from the terms of the contract, the guest must promptly notify the hotel of such discrepancy.

Article 20: Jurisdiction and Governing Law

Any disputes arising from the accommodation contract between this hotel and guests shall be governed by Japanese law, and the Kochi District Court, which has jurisdiction over the location of this hotel, shall have exclusive jurisdiction.

Notes
1. Basic accommodation rates are based on the rate schedule posted on our official website.
2. Children’s rates apply to elementary school students and younger. If meals and bedding equivalent to those provided to adults are provided, 70% of the adult rate will be charged; if children’s meals and bedding are provided, 50% of the adult rate will be charged. For infants who do not require bedding or meals, a fee of 1,700 yen per person (excluding service charge and consumption tax) will be charged.

(Note)
1. The percentage indicates the ratio of the cancellation fee to the base accommodation rate.
2. If the contracted number of days is shortened, a cancellation fee equivalent to one day (the first day) will be charged regardless of the number of days shortened.
3. If part of a group reservation (15 or more guests) is canceled, no cancellation fee will be charged for a number of guests equal to 10% of the total number of guests as of 10 days prior to the stay (or the date the reservation was accepted, if the reservation was accepted after that date). Any fractions will be rounded up.
4. Cancellation fees differ during Golden Week (April 27–May 6), the Yosakoi Festival and Obon period (August 9–15), and the New Year’s holiday period (December 31–January 3).
・14 days prior to check-in: 30% of the total accommodation cost
・7 days prior to check-in: 50% of the total accommodation cost
・The day before check-in: 100% of the total accommodation cost
・On the day of check-in or no-show: 100% of the total accommodation cost