Frequently Asked Questions
FAQ
Please review the frequently asked questions below, which cover topics commonly raised by our guests and those who have made reservations.
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About the Room
keyboard_arrow_downAbout Meals
keyboard_arrow_downAbout the Facility
keyboard_arrow_downAbout Equipment
keyboard_arrow_downAbout the Bath
keyboard_arrow_downAbout Payment
keyboard_arrow_downAbout Banquets and Meetings
keyboard_arrow_downAbout the Surrounding Area
keyboard_arrow_downOther Matters
About the Room
Our completely non-smoking rooms are the "10-tatami Japanese-style room in Building 1" and the "Japanese-Modern Twin Room in Building 1."
For other rooms, please contact us in advance and we will deodorize the room for you.All guest rooms are equipped with safes. You may also leave your valuables at the front desk.
About Meals
A buffet featuring both Japanese and Western dishes will be served in the banquet hall from 7:00 AM to 9:00 AM. (Last entry at 8:30 AM)
Additionally, we can provide sandwiches for guests departing before 7:00 AM; please contact us by the day before your stay.This is primarily a dining establishment. All seating is on the tatami floor with chairs and tables, and smoking is prohibited indoors. The dining area does not have private rooms.
Seating is arranged in partitioned sections.This varies depending on the season and the plan.
Generally, we serve a combination of sashimi and other dishes arranged on large platters in the style of a "sashibachi," along with individual kaiseki-style courses.We offer dishes such as "seared bonito" and "moray eel dishes," so please feel free to contact us.
Please note that depending on our inventory, we may not be able to prepare these dishes on the same day.
Please contact us in advance.
About the Facility
Yes. We offer free Wi-Fi internet access at our hotel.
There are vending machines selling soft drinks and beer on the second floor of the building.
The facility is fully accessible. Please note that there is a slight step at the entrance to the Japanese-style guest rooms.
For more details, please feel free to contact us by phone or email.Our building does not have an automatic lock system. Please lock the door when you leave.
About Equipment
We have a limited number of humidifiers and air purifiers available.
Please contact us if you would like to use one.Please note that availability is limited.
Wheelchair-accessible restrooms are located on the first floor and on the second floor of the Yudono SUISAIKAKU.Please note that, in accordance with laws and regulations, our inn does not keep a stock of over-the-counter medications.
*Pursuant to Article 24 of the Pharmaceutical Affairs Law, the provision of pharmaceuticals is prohibited.These items are available for free rental, but quantities are limited. Please contact us in advance.
The available items are as follows: irons, various types of pillows, thermometers, ice packs, humidifying air purifiers, baby cribs, trouser presses, etc.They are available at the yukata corner next to the front desk.
About the Bath
We are currently open. Bathing hours are from 10:00 AM to 4:00 PM (last admission at 3:30 PM).
*Closed: August 9 (due to the Kochi City Summer Fireworks Festival)There is no gender swap.
The bathroom in your room is not a hot spring.
This is a natural hot spring. The spring water is a sodium chloride spring.
Click here for details
Please note that the water is not fed directly from the source but is instead circulated and heated.
For more details, please check here.We do not have private baths available at our facility.
About Payment
We accept gift cards from card companies such as JCB and Visa, as well as JTB’s “Nice Gift.”
We can issue certificates with your company name, personal name, or other details as requested. Please let us know when you make your reservation or at check-in.
We accept the following payment methods:
① Bank transfer ② In-person payment at our facilityCredit cards are accepted. The following cards are accepted:
VISA, JCB, American Express, Diners Club, UC, DC, NICOS, OMC Bank Card, etc.For children aged 0 to elementary school age who sleep in the same bed as their parents, a "facility usage fee" of 2,200 yen is required.
If you have any questions, please feel free to contact us by phone or email.
About Banquets and Meetings
We strive to ensure that all our guests can enjoy their meals with peace of mind. However, as we prioritize the safety of our guests above all else, we have established certain restrictions regarding our ability to accommodate food allergies, as outlined below.
Please be sure to review the following information before making a reservation.
1. Our Policy on Allergy Accommodations
The only accommodation we can provide is to “omit specific ingredients during the cooking process.”
(Examples: Removing specific allergenic ingredients from a sashimi platter / Removing allergenic side dishes from grilled dishes, etc.)
However, for the reasons listed below, we are unable to provide “complete elimination” of allergens.
● Handling of Seasonings, Broths, and Extracts: We cannot remove trace amounts of ingredients contained in seasonings, broths, or processed foods.
● Cooking Environment: We do not have dedicated allergy-friendly kitchens or utensils; meals are prepared in the same kitchen as our general menu items. While we take the utmost care in cleaning, we cannot completely eliminate the possibility of trace amounts of allergens being introduced during the cooking process.
2. Cases Where We May Decline to Serve Meals
To avoid the risk of symptoms occurring, we regret to inform you that we cannot serve meals (including allergy-friendly options) to guests who fall under any of the following categories.
● In cases where severe symptoms may occur: Guests who have previously experienced severe symptoms such as anaphylactic shock from even trace amounts of allergens, or those instructed by a doctor to “avoid consumption even in extremely small amounts.”
● In cases of multiple allergies: Guests with allergies to multiple items, making it difficult to ensure the safety of the entire menu.
● In cases of reactions to seasonings, broths, or extracts: Guests who react not only to specific ingredients but also to individual components.
● When allergy accommodations are required for children: Because children’s physical conditions can change rapidly.
● When specific dietary restrictions apply: Special meal accommodations for vegetarians, vegans, Halal, etc.
For guests falling under the above categories, to ensure your own safety, we ask that you book a room-only plan (without meals) or prepare your own meals.
3. A Request to All Guests
Our policies are designed to prioritize the safety and well-being of our guests above all else. We ask for your understanding and cooperation to help prevent any potential accidents.
If you have any questions, please be sure to contact us before making your reservation.Yes, depending on the venue, we provide various equipment such as projectors, screens, microphones, and sound systems.
Please contact us in advance regarding any equipment you may need. Our staff will recommend the most suitable equipment for your needs.Please cancel by midday the day before.
Cancellations made after that time will incur a cancellation fee.We can accommodate everything from small gatherings to large banquets and conferences.
We offer rooms that can accommodate groups ranging from 4 to 400 guests.
We will recommend the venue best suited to your group size, so please feel free to contact us.Yes, that’s possible.
You can view the actual venue to check its size, facilities, and layout.
Please contact us in advance to discuss your preferred dates.
About the Surrounding Area
There are branches of Shikoku Bank, Kochi Bank, and Japan Post Bank in the vicinity of our hotel.
Additionally, although they are a bit further away, the following banks are also located within Kochi City.
These include Mizuho Bank, Ehime Bank, Awa Bank, Hyakujushi Bank, and Tokushima Bank."Takei Shiseido" is located within a 5-minute walk from our hotel.
TEL: 088-875-9372Our front desk can provide you with information on the nearest hospital.
In case of an emergency, please contact the front desk, and we will assist you, including calling 119 to request an ambulance.
Other Matters
If you wish to stay past 10:00 AM, an additional fee will apply.
The fee varies depending on the length of your stay, so please feel free to contact the front desk if you are interested.Check-in is from 3:00 PM to 8:00 PM (times may vary for guests booking room-only or breakfast-included plans).
If you expect to arrive after 6:00 PM, please contact us in advance.
Check-out is at 10:00 AM.We apologize, but we are unable to accommodate guests accompanied by pets. We appreciate your understanding.
(Guide dogs and service dogs are exempt, but please contact us in advance.)We offer these items on loan free of charge. Please feel free to ask at the front desk. We can provide you with maps of the area around the
.We will hold your items for you. When sending them, please include your "check-in date" and the "name of the person who made the reservation or the guest's name."
Please send them to the following address: [1-3-35 Takajo-cho, Kochi City, Kochi Prefecture 780-0862, Attn: Sansuien, Tel: 088-822-0131]
We would also appreciate it if you could contact us after sending the items.
Click here for inquiries about accommodations
Contact and Inquiry Form
Tel.
088-822-0131
(Representative)
Reception Hours: 9:00 AM–6:00 PM
For inquiries regarding banquets, please click here
Banquet Registration Form
→Tel.
088-822-0138
(Direct Line for Banquets)
Reception Hours: 9:00 AM–6:00 PM