Thank you very much for your continued patronage of Sansui-en.

While we strive to ensure that all our guests can enjoy their meals with peace of mind, we have implemented certain restrictions regarding food allergies in order to prioritize your safety.

Please be sure to review the following information before making a reservation.

1. Our Allergy Accommodations
The only accommodations we can provide are omitting specific ingredients during the cooking process.
(Examples: Removing specific allergenic ingredients from a sashimi platter, or removing allergenic side dishes from grilled dishes, etc.)

However, for the reasons listed below, we are unable to offer a "complete removal" service that entirely eliminates allergens.

• Handling of Seasonings, Broths, and Extracts: We are unable to remove even trace amounts of ingredients contained in seasonings, broths, and processed foods.

• Cooking Environment: We do not have a dedicated allergy-friendly kitchen or specialized equipment; meals are prepared in the same kitchen as our regular menu items. While we take the utmost care in cleaning, we cannot completely rule out the possibility of trace amounts of allergens being introduced during the cooking process.

2. Cases in Which We May Decline to Serve Meals
We regret to inform you that we are unable to serve meals (including meals prepared for allergies) to guests who fall into any of the following categories, in order to minimize the risk of symptoms developing.

• If severe symptoms occur: Individuals who have previously experienced severe symptoms, such as anaphylactic shock, due to trace amounts of contamination, or those who have been instructed by a doctor to “avoid consumption even in extremely small amounts.”

• If you have multiple food allergies: Individuals with allergies to multiple foods who find it difficult to ensure the safety of their entire meal plan.

• If you have reactions to seasonings, dashi, or extracts: This applies to those who have reactions not only to the ingredients themselves but also to specific components.

• If your child has allergies: This is because children’s physical condition can change rapidly.

• If you have specific dietary restrictions: We offer special meal options for vegetarians, vegans, Halal, and more.

For guests who fall into the above categories, we ask that you book a room-only plan or arrange your own meals to ensure your safety.

3. A Request to Our Guests
Our policies are designed to prioritize the safety and well-being of our guests above all else. To help prevent accidents, we kindly ask for your understanding and cooperation.

If you have any questions, please be sure to contact us before making a reservation.